Shipping Policy

Thank you for shopping with Smyrna Wonders Jewellery. We want to ensure that your shopping experience is as smooth and transparent as possible. Please review our shipping policy below:

Shipping Time:

  • Orders are typically processed and shipped within 3 - 5 business days (excluding weekends and holidays) after payment confirmation.
  • Delivery times may vary depending on your location and selected shipping method.
  • For customers located in Ottawa (we offer free next-day free delivery for orders placed before 12:00 PM noon local time. Deliveries will be made anytime between 5:30 PM and 9:00 PM on weekdays, and between 3:00 PM and 9:00 PM on weekends. However, please note that this offer may be subject to delays due to weather conditions or unexpected circumstances. 

Shipping Methods:

  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 3 to 8 business days. 
  • For orders over $125, we offer next-day free shipping within Ottawa for areas with postal codes starting with K1 and K2 (orders placed before 12:00 PM noon local time) However, please note that this offer may be subject to delays due to weather conditions or unexpected circumstances.

Shipping Fees:

  • Shipping fees are calculated based on the weight of your order and your delivery address.
  • Free standart shipping is available for orders over $250 within Canada and 300 USD within US. 
  • Next-day free deliveries are made within Ottawa only.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

International Shipping:

  • We currently offer shipping to US only. Additional fees and delivery times may apply. Customers are responsible for the custom duties, taxes and other related expenses. 

Shipping Restrictions:

  • We are unable to ship to P.O. boxes or APO/FPO addresses.
  • Some items may have shipping restrictions due to size, weight, or shipping regulations.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue promptly.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us at info@smyrnawonders.com

 

Elegant, Timeless, Authentic Beauty

Smyrna Wonders Jewelry, where elegance meets timelessness, offers a collection of authentic beauty crafted with meticulous attention to detail. Inspired by the rich history and exquisite craftsmanship of Izmir, each piece tells a unique story, reflecting the wearer's personality and beliefs. Our brand draws inspiration from the mythical origins of ancient Smyrna, combining traditional techniques with contemporary design to create jewelry that exudes elegance and sophistication. With a focus on quality, exclusivity, and exceptional customer service, Smyrna Wonders provides cherished heirlooms that tell tales of love, strength, and resilience.

At Smyrna Wonders Jewelry, we believe that every piece carries a special meaning and serves as a vessel of personal expression. Our collection includes rings, necklaces, earrings, and more, crafted from precious metals and adorned with exquisite gemstones and zultanite.

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