Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Thank you for choosing Smyrna Wonders Jewellery. Here are answers to some common questions we receive:

  1. How long will it take to receive my order?
  • Orders are typically processed and shipped within 3-5 business days. Delivery times vary depending on your location and selected shipping method.
  • For orders over $125, we offer next-day free shipping within Ottawa for areas with postal codes starting with K1 and K2 (orders placed before 12:00 PM noon local time) Deliveries will be made anytime between 5:30 PM and 9:00 PM on weekdays, and between 3:00 PM and 9:00 PM on weekends. However, please note that this offer may be subject to delays due to weather conditions or unexpected circumstances. 
  1. Do you offer free shipping?
  • Yes, we offer free standard shipping on orders over $250 within Canada and over 300 USD within US. For more details, please refer to our Shipping Policy.
  • Next day free deliveries are made within Ottawa only.
  1. Can I track my order?
  • Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
  1. What is your return policy?
  • We accept returns within 30 days of delivery for a full refund or exchange. Please refer to our Return Policy for more information.
  1. Do you ship internationally?
  • Yes, we offer international shipping to select destinations. Additional fees and delivery times may apply.
  1. How can I contact customer service?
  • For assistance or inquiries, please email us at info@smyrnawonders.com  You can also reach us via live chat during business hours.
  1. Do your silver products tarnish?
  • Yes, silver products may tarnish over time due to exposure to air and moisture. Please follow the care instructions provided with your order to minimize tarnishing.
  1. What are the care instructions for silver products?
  • To prevent tarnishing, store your silver jewellery in a dry, airtight container when not in use. Avoid exposure to harsh chemicals, perfumes, and lotions. Clean your silver jewellery regularly with a soft cloth.
  1. Can I cancel or modify my order after it has been placed?
  • Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but once an order has been shipped, it cannot be changed.
  1. How can I stay updated on promotions and new arrivals?
  • Subscribe to our newsletter to receive exclusive offers and updates on new arrivals. You can also follow us on social media for the latest news and promotions.

If you have any further questions, please don't hesitate to contact us. We're here to help!

 

Elegant, Timeless, Authentic Beauty

Smyrna Wonders Jewelry, where elegance meets timelessness, offers a collection of authentic beauty crafted with meticulous attention to detail. Inspired by the rich history and exquisite craftsmanship of Izmir, each piece tells a unique story, reflecting the wearer's personality and beliefs. Our brand draws inspiration from the mythical origins of ancient Smyrna, combining traditional techniques with contemporary design to create jewelry that exudes elegance and sophistication. With a focus on quality, exclusivity, and exceptional customer service, Smyrna Wonders provides cherished heirlooms that tell tales of love, strength, and resilience.

At Smyrna Wonders Jewelry, we believe that every piece carries a special meaning and serves as a vessel of personal expression. Our collection includes rings, necklaces, earrings, and more, crafted from precious metals and adorned with exquisite gemstones and zultanite.

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